Changing where you are shipping to may update currency, shipping options and the availability of items in your bag.
Returns
Our Policy
CHANGED YOUR MIND?
Online Orders
If you wish to return your online order, CARAT* London offers a 28 day returns period from the date your parcel is signed for, to return for a refund if you have changed your mind.
In Person Purchases
EXCHANGES
CARAT* London are unfortunately unable to offer exchanges on items ordered online. Please return your original order for a refund and place a new order.
RESIZING
If you find that your ring is not the right size, please contact us at uk@carat.co within 28 days of receiving your order for a one-off complimentary resizing service. We will then contact you to discuss your re-sizing options. NB: We are unable to re-size microset or eternity bands.
NEED A REPAIR?
Any other questions, queries or concerns? please contact us at
uk@carat.co