Customer Testimonials

From Around the World

5* Service
"Beautiful stones and 5-star customer service. They listen to my concerns and really try all they can to help."
Strawberry, UK


Such a Lovely Experience
"Such a lovely experience.talking to very helpful customer service staff. Who sorted my dilemma out. Couldn't be happier with my purchase.beautiful earrings. Lovely kind staff."
Jacque, UK


Just Excellent
"Excellent experience! I ordered my wife a beautiful set from the snow flower collection for her birthday. The set arrived quickly and were lovely with a glitter and shine that the photos can't capture and my Wife loved them. I thought the service was exceptional, the jewellery exquisite and I would definitely Shop with Carat again."
Robert, UK


Brilliant Company To Deal With
"Brilliant service quality and designs. The customer service and after care teams are really super efficient and I would not hesitate to recommend them to all of my friends.
Marilyn, UK


Excellent Service
"Excellent service, although there is no option for express delivery. I sent an Email to customer services, explaining my necessity to receive our order prior to my daughter's wedding. It was ordered on the Sunday, it was despatched next day and arrived on the Tuesday. Brilliant, she loves the ring and it is a perfect fit. Thank you Carat."
Jason, UK


I love Carat London!
"I love Carat London! Everything I’ve bought from them has been fabulous and their aftercare has been amazing. I highly recommend this company to anyone wanting modern, great quality jewellery. Thank you so much Roxy for your help and great service."
Nancy, UK


"I wanted to express how thrilled I am with your product!! I bought a band nearly two years ago and it hardly ever leaves my finger. I shower with it and everything. I have three dogs and an infant so my hands are always in dishes, cleaning solutions, etc. The ring is still just beautiful! It was about $500 but it easily passes for something that cost six times as much. It has truly withstood the most important test, time and wear and tear. I am so happy that I think I'd like to add a solitaire and make it a set soon."
Amber, USA


Blown Away
"I received my ring today (Bar set Trilogy) and I'm absolutely blown away. The craftsmanship is exquisite, the stones are better than any diamond I've owned or even SEEN. Shipping to New Zealand in only a couple of weeks - very impressed. I'll definitely be back for more. Perhaps some earrings to go with my new ring."


Thank you for your efforts
I just wanted to thank you for your efforts on my behalf. The ring arrived today and it surpassed my expectations. It is even more beautiful than the one on your website! I am sure to become a repeat customer. Thank you again and I hope you enjoyed a wonderful New Year holiday!"


"The items came in today in PERFECT condition. Thank you again. I have already referred my brother to your website and he will be purchasing a ring from you as well. I will buy all my wife's jewelry from your site from now on. Thanks."
Brandan, USA


Very Efficient Service
"Many thanks for your very efficient service - I have received my jewellery - I love it. I'll be ordering again very soon!"
Chris, UK


Wonderful diamond Simulant
"Hello! I have received my ring, today. I have never seen so wonderful a diamond simulant. Thank you very much and I hope I can soon make a new order on one of your items. Have a nice day."
Christine, FRANCE


Speedy delivery and excellent service!
"I've been meaning to contact you personally to thank you for your speedy delivery and excellent service! My wife is really happy with her ring and it looks absolutely beautiful on her. The size was an exact fit. Most importantly, the ring arrived in time for her birthday and it definitely made her day. I would like to thank you and your staff for your professional and attentive service and look forward to shopping with you in the future!"
Phillip, UK


May I express my great pleasure
"May I express my great pleasure and thanks. All merchandise arrived perefectly today, the rings do fit well-1000 thanks to GREAT CUSTOMER SERVICE to 100% satisfaction. Outstanding service!


"WOW! We received my ring today, much earlier than the 10 days which made it even more of a surprise! The ring is absolutely gorgeous. My fiancée and I both love its contemporary setting and the sparkle! Thank you again!"
Susan & Charles, USA


Fantastic Service
"Just want to thank you for your fantastic service and quality of workmanship. I would definitely recommend to use you again"
Nina, UK


"I received my absolutely GORGEOUS pendant! Thanks so much for all your assistance! I will visit you again!"
Ada, USA