FAQ's

Once you have found an item you wish to purchase, select your size, stone size and metal type if applicable and then click ADD TO BAG. You can then continue shopping or review the items in your shopping bag by clicking BAG in the top right-hand corner of the website. From your bag click PAY NOW SECURELY, you can then either log in to your already existing account or create one by complete the information as requested.

At CARAT* London your security is very important to us and we use an advanced security system for our online customers. We offer Verified by Visa and MasterCard® Securecode which help to prevent unauthorised use by confirming your identity with an extra password when you make an online transaction. To use this service, you must register with your issuing bank. To find our more please visit the links below:

Master Card - http://www.mastercard.us/securecode.html

Visa Card - https://usa.visa.com/personal/security/vbv/index.jsp

If an item is in stock, then most orders will be dispatched in 3-5 days.

If an item is not in stock, it will show as “pre-order” with the expected dispatch date.

Items that are “made to order” can take approximately 6-8 weeks.

If you require an item urgently then please do let us know and we will do our best to get it to you.

For more information on shipping times please see: SHIPPING INFORMATION

All CARAT* London stones are hand cut and precision polished by highly trained stonecutters, therefore if an item is being made to order then the process takes a little longer to complete.

Once your order has been dispatched you will receive tracking information by email.

Unfortunately, we are unable to deliver to PO Box numbers, BFPO addresses, mail-forwarding addresses and temporary residence addresses. This is to ensure the safe delivery and receipt of your order.

Always lab grown and always GENTLE.

In keeping with our mission, we use several alternatives to mined gemstones.

Our sister brand, GENTLE DIAMONDS / lab-created diamond, is our 18-year project to bring lab-grown diamonds to the world.

Learn more about our incredible story here

We also cut and polish lab-grown Ruby Sapphire, Emerald gemstones). Again, same molecular and atomic makeup as the mined kind, just not mined. 

Our fashion brand CARAT* LONDON mainly uses Premium precision-cut Cubic Zirconia.

All purchases at CARAT* have a warranty of one year from the date of purchase (date of delivery for online orders) against workmanship defects. Proof of purchase is required to implement the warranty.
The warranty does not cover loss of items/stones or damages caused by accidents, fair wear and tear and/or poor care and attention.
Repair fees may be charged if there is any accidental damage.

CARAT* stones carry a lifetime guarantee on their brilliance and fire. Scratches, micro scratches and damage to the stone caused by accident, poor care and attention or wear and tear are not covered under this warranty. 

Unfortunately, due to the number of orders produced through our workshops, we are unable to offer a bespoke jewellery service to our customers. Alterations to existing items such as stone colour, metal type or stone size are also not offered unless clearly stated on the product page.

Once a return has been received by our aftercare team this can take 3-5 days to be assessed and processed.
Once the refund has been processed it will take 5-10 working days to show back into your account.

Repairs and Alterations can take around 4 weeks in total to be completed. When an item is received for repair/alteration, our aftercare team will assess the piece and provide a detailed report to advise the best course of action, this process takes around 1 week. It will then take a further 2-3 weeks for the repair/alteration to be completed at our workshop and then returned to you.