Returns

Our Policy

CHANGED YOUR MIND?

Online Orders


If you wish to return your online order, CARAT* London offers a 28 day returns period from the date your parcel is signed for, to return for a refund if you have changed your mind. 

Extended Christmas Returns

Any orders placed on or after 15th November 2021 will benefit from an extended returns period until 15th January 2022. 


Click here for how to return.


In Person Purchases



Click here to find out more.


 
EXCHANGES

CARAT* London are unfortunately unable to offer exchanges on items ordered online. Please return your original order for a refund and place a new order.
 

RESIZING

If you find that your ring is not the right size, please contact us at uk@carat.co within 28 days of receiving your order for a one-off complimentary resizing service. We will then contact you to discuss your re-sizing options. NB: We are unable to re-size microset or eternity bands.
 

NEED A REPAIR?
 
Any other questions, queries or concerns? please contact us at  
uk@carat.co