Returns

Our Policy

CHANGED YOUR MIND?

If you wish to return your order, CARAT* London offers a 28 day returns period from the date your parcel is signed for, to return for a refund if you have changed your mind. 

Click here for how to return.

 

EXCHANGES

CARAT* London are unfortunately unable to offer exchanges on items ordered online. Please return your original order for a refund and place a new order.

 

RESIZING

If you find that your ring is not the right size, please contact us at uk@carat.co within 28 days of receiving your order for a one-off complimentary resizing service. We will then contact you to discuss your re-sizing options. NB: We are unable to re-size microset or eternity bands.

 

NEED A REPAIR?

 

Any other questions, queries or concerns? please contact us at  

uk@carat.co