Returns

Our Policy

CHANGED YOUR MIND?

If you wish to return your order, CARAT* London offers a 28 day returns period from the date your parcel is signed for to return a refund.

Click here for how to return.

 

EXCHANGES

CARAT* London are unfortunately unable to offer exchanges on items ordered online. If you have purchased a ring and need to exchange for a different size, please place a new order. When you contact us to return the original ring, inform us of the new order number.

 

NEED A REPAIR?

 

RESIZING

If you find that your ring is not the right size, please contact us at uk@carat.co within 28 days of receiving your order for a one-off complimentary resizing service. We will then contact you to discuss your re-sizing options. NB: We are unable to re-size microset or eternity bands.